[BPM] New BPM Papers: Transforming Customer Experience & Cooking up successful business process management & BPM in Utility

原文はこちら。
https://blogs.oracle.com/soacommunity/entry/new_bpm_papers_transforming_customer

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（新しいとは言いづらいのですが）BPMに関する以下の3種類のホワイトペーパーをご紹介します。

• Transforming Customer Experience
  The Convergence of Social, Mobile and Business Process Management
http://www.oracle.com/us/technologies/bpm/bpm-for-integrating-experience-1891063.pdf
• Cooking up successful business process management: A tactical approach
http://www.oracle.com/us/products/middleware/bpm/white-paper-oracle-bpm-vs4-1885311.pdf
• Increasing Operational Efficiency - BPM in Utilities
http://www.oracle.com/us/technologies/bpm/bpm-in-utilities-1878503.pdf